Capital Couriers

Express Delivery is a simple process. First we receive a call from our customer, the shipper, enquiring about availability, and price. The call is taken by people who probably never meet the customer. The job is quoted and the order is taken and turned over to the dispatcher who also will probably never meet the customer. The dispatcher calls a driver and assigns the job to a driver who then becomes the face of the Company. Once the job is complete, the Company must process the paper and submit an invoice to the Customer. Sometimes when the customer calls, they have a problem and our staff is asked to solve the problem. This is the service experience for the customer.